UK Standard Delivery:
All standard orders are delivered free of charge. We aim to deliver your order within 1-3 working days from the time you place your order.
UK Next Day Delivery:
We offer next day delivery for customers based in the UK for a fee of £7.99. You will receive your order the next working day if placed by 2pm Monday to Friday. Orders placed Friday after 2pm, Saturday and Sunday will be received on the following Tuesday.
UK Delivery To A Store:
Your order can be delivered to one of the following London Stores: 288 Green Street London E7 8LF by selecting this option at the check-out. All delivery services above are available for deliver to store orders.
Republic of Ireland Standard Delivery:
We offer standard delivery for customers based in the Republic of Ireland for a fee of £7.99. We aim to deliver your order within 3-7 working days from the time you place your order. We do not offer next day delivery for customers based in Republic of Ireland.
We offer standard delivery for customers based in the Europe for a fee of £7.99. We aim to deliver your order within 3-7 working days from the time you place your order. We do not offer next day delivery for customers based in Europe.
We offer standard delivery for customers based in the Rest of the World for a fee of £19.99. We aim to deliver your order within 3-10 working days from the time you place your order. We do not offer next day delivery for customers for Rest of the World.
RETURN AND EXCHANGE
Please note that CRYSTAL LONDON will offer either an exchange or refund for any styles purchased through our online shopping site. Returns will only be accepted in an unworn condition and in their original packaging and receipt within 14 days of purchase. Please try shoes only on a clean and carpeted surface so that the soles remain unmarked.
Returns that are damaged, soiled or returned without the original box may not be accepted and may be returned to the customer.
Before your order leaves our warehouse, it is fully checked by our packing team. If you receive an item which is damaged please contact us immediately.
Refunds for styles returned are usually issued on the day that they are received back to us and your refund will leave our account. However, the payment may take between 1-5 working days to appear back into your account depending on your service provider policy. Please note that we do not refund any shipping charges incurred at the time of purchase.
It is entirely up to you how you return your order however we would strongly advise you to have your parcel insured when sending, as we will not credit for goods that are lost or damaged in transit. The majority of our UK based customers use Royal Mail Special Delivery as this service also offers a swift delivery – the cost of this service is minimal and is payable at the Post Office Counter at the time of posting. Our overseas customers prefer to use FedEx, DHL or similar – please list your return as ‘Unwanted Order’.
Please ensure you obtain proof of postage when returning your unwanted order and send to:
CRYSTAL LONDON, 288 Green Street, London E7 8LF, United Kingdom