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FAQ’s

You can place an order on our website (or) you can call us on (+44)2085529912 to place an order over the phone or visit in the store.

Mon – Fri 10:30 AM to 17:30 PM UK Time

Almost all our orders placed before 2 PM (Monday-Friday) are dispatched within 1 working day for next day delivery, however, due to non-availability of stock for some orders, it may take up to 2 -3 working days for the order to be delivered.

Yes, you can. Please ensure that you choose the option for a different delivery address while placing the order.

The parcel will be delivered by Royal Mail. Deliveries are made between 07:00 am and 9 pm.

We can accept payments through the following:

  • Card Payment on our website
  • Card Payment on the phone
  • PayPal
  • Bank Transfer / Bank Deposit
  • Card Payment in our store

Cards Accepted: Visa, Master Card, Visa Debit, Maestro, Visa Electron, Solo and American Express

(American Express is acceptable via PayPal only)

Yes, you will be charged the standard VAT (20%) on all online and in-store purchases.

The courier will attempt to deliver the parcel. In case of failed deliveries, the courier will deliver the parcel with the neighbour or safe place.

If the parcel is undelivered, then the parcel will be returned back to us by the courier. Once the parcel has been returned we will refund the money for the order excluding any delivery charges (or) the customer can pay a re-delivery charge of £3.99(Estimated 3-5 days) to schedule a re-delivery of the parcel.

Please inform us within 5 working days if you have not received your order After 5 working days we will not take responsibility for undelivered orders.

Yes, we can but depending on the availability of stock. Please call us on +44 208 552 9912 for next day delivery before placing the order so we can forward special instructions to the relevant department accordingly.

For information about the delivery charges please visit our delivery page on Delivery Information

Yes we can arrange a Saturday delivery for you. Please be informed that there will be additional delivery charges for that.

Yes, you can. We will send it to your email or please call us on +44 208 552 9912 to obtain the Tracking ID of your parcel and you will be able to track your parcel online.

You can make any changes to your order before completing the checkout process. However, if you have already completed the order then please call us on +44 208 552 9912 and we will make the changes for you. Please be informed that we will not be able to make any changes to your order if it has already been dispatched.

Yes, you can cancel your order. Please call us on +44 208 552 9912 and we will cancel the order for you. Please be informed that we will not be able to cancel the order if it has already been dispatched.

Predominantly we specialize in shoes; however, we have a wide range of the latest collections of women Bags and Bouquets.

You may call us on+44 208 552 9912, visit our store alternatively sends an e-mail to info@crystallondon.co.uk and we will try to respond to you in the quickest way possible.

For information about the refund policy please visit our returns page on Refund Policy

Crystal will NOT store any of your payment information. In an advanced effort to ensure your online safety your payment information is directly processed and never stored.