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Please note that CRYSTAL LONDON will offer either an exchange or refund for any shoes and Accessories
purchased through our online shopping site. Returns will only be accepted in an unworn condition and in their
original packaging and receipt within 30 days of purchase. Please try shoes only on a clean and carpeted surface
so that the soles remain unmarked.

Returns that are damaged, soiled or returned without the original box may not be accepted and may be returned to
the customer.

Before your order leaves our warehouse, it is fully checked by our packing team. If you receive an item which is
damaged, please contact us immediately.

Refunds for styles returned are usually issued on the day that they are received back to us, and your refund will
leave our account. However, the payment may take between 1-5 working days to appear back into your account
depending on your service provider policy. Please note that we do not refund any shipping charges incurred at the
time of purchase.

It is entirely up to you how you return your order however we would strongly advise you to have your parcel insured
when sending, as we will not credit for goods that are lost or damaged in transit. The majority of our UK based
customers use Royal Mail Special Delivery as this service also offers a swift delivery – the cost of this service is
minimal and is payable at the Post Office Counter at the time of posting. Our overseas customers prefer to use
FedEx, DHL or similar – please list your return as ‘Unwanted Order’.
Please ensure you obtain proof of postage when returning your unwanted order and send to:
CRYSTAL LONDON, 288 Green Street, London E7 8LF, United Kingdom


At CRYSTAL LONDON BRIDAL STUDIO, we are committed to ensuring the highest level of service. Whilst we
hope you are delighted with your order; we do not offer any return of exchange under any conditions. If you find the
product faulty in terms of its quality or the work done, you must get back to us within 7 days of delivery. After you
generate a query, the Quality Department of the Company will investigate the issue and get right back to you. After
reviewing the product, we may offer you an Exchange or store credit voucher for future purchases in case of any
major fault. Moreover, orders those are customized or given a discount on are not eligible for Exchanges or Store
• Any changes made to the order can be done within 24 hours only.
• All customised orders cannot be cancelled.
• We only take alterations reported in within a week after receiving the outfit.
• Customised Orders are not eligible for Exchange, Refund or Charge back.
• Sale products are not eligible for Exchange and Return.
• Ready to ship products are not eligible for Exchange & Return.

Once an order has been placed it cannot be cancelled.

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