Refund Policy


Crystal Shoes London offer an easy hassle free returns and exchange option.

Return Period

If you are not completely satisfied with your item. You may return any item within 14 days of receipt for a refund or 28 days for an exchange.

An item must be returned to us in its original condition.

If you are not 100% satisfied with your purchase for any reason, just go through our easy online return process, or call us 10.30am to 5:30 pm BST (Monday to Friday) at +44 (0) 2085529912.

*Returns must be unworn, in the state you received them, and in the original packaging & invoice. Damaged Box Or shoes may not qualify for a refund or exchange.

Exchange/Refund During Sale Promotion

Customers should be aware of the fact that no exchange or refund can be made during sales promotion period for different style they can do so once the sale ends. They should also keep in mind that exchange can only be made in sizes/colour of similar style. Please check stock on website or in Retails stores. we cannot Guarantee stock over the phone.

Manage Your Returns Online

If you wish to return the item online simply login to your account & press “Return Support”.

Return to Store

    • You can return the items to any Crystal Shoes London store
    • To find your nearest store, please check the Store Locator.
    • What to do:

   – Take your items to be returned to the Crystal Shoes London store.

   – You MUST have your Return form and original receipt with you.

   – You MUST take your receipt of the returned item

   – Only Head office will issue a refund once they will receive the shoes.

If you do decide that you want a refund or exchange all we ask is that you return the item with the enclosed returns form. Download the returns form Clink Here.

We will inspect all returned goods and ask that you return the item in its original condition. If the item is damaged or soiled we may not be able to accept the return.

Who Will Pay For the Return/Exchange Cost?

Please note all returns and exchanges are the customer’s responsibility.

How many days will it take to issue a Refund

A refund will be issued within 14 working days once we have received the item. We will refund the amount on to the original card from which the payment was made.

Faulty items

If you receive a faulty item, please login into your account & send us to request through “Return support” OR contact our customer service team, with your order number, name and address, reason for returning the item and whether you would like us to issue you a refund or an exchange. We will cover the cost of postage as long as you have proof of receipt.

If we are unable to exchange the item we will inform you via email.

Return Address

Please send your goods with the completed returns form to:

Online Return department for WorldWide

Crystal Shoes London 288 Green Street London E7 8LF (UK)